Shipping Policy (Australia)

Last updated: 8 February 2026

At SparkJump, we aim to deliver your order quickly, safely, and transparently. This Shipping Policy explains how and when your order will be shipped.

1. Order Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays).

Orders placed after 12:00 pm AEST may be processed the next business day.

During peak periods, processing times may be extended.

2. Shipping Locations

We currently ship Australia-wide

3. Shipping Methods & Delivery Timeframes

Standard Shipping: 3–8 business days

Express Shipping: 1–3 business days

Delivery times are estimates only and may vary due to courier delays, regional locations, weather events, public holidays, or peak periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on location, parcel size, weight, and selected shipping method.

All shipping fees are displayed before payment.

5. Tracking & Delivery

Tracking details will be provided where available.

Once dispatched, delivery responsibility transfers to the courier.

If tracking shows delivered but you have not received your order, contact us within 5 business days.

6. Authority to Leave (ATL)

If Authority to Leave is selected, SparkJump is not responsible for loss or theft after delivery is confirmed by the courier.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery details.

If an order is returned due to an incorrect address, re-shipping costs will apply and original shipping fees are non-refundable.

8. Delays & Missing Parcels

If a parcel is delayed, please allow an additional 3 business days.

If confirmed lost in transit, a replacement or refund will be provided in line with Australian Consumer Law.

9. Damaged Parcels

If your item arrives damaged, defective, or with missing parts, please contact us as soon as reasonably possible, and preferably within 30 days of delivery, with:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

We will assess the issue and, in line with Australian Consumer Law, provide:

• A replacement part

• A replacement product

• A repair

• Or a refund (where applicable)

We cover return or replacement shipping costs for faulty or damaged items.

10. Consumer Guarantees

Nothing in this policy limits your rights under Australian Consumer Law.

11. Contact Us

Email: hello@sparkjump.com

SparkJump International Inc

ABN: 60438262566

Address: PO Box 51, Clayfield 4011, Qld, Australia